Every poster is printed for you after you order it, so there is no shelf it can go back to. That shapes what follows, and we would rather you knew it before you bought than after.
If the print is wrong
Damaged in transit, marked, mis-printed, or simply not the poster you ordered: email hello@ateliermolly.com within 30 days of delivery and attach a photograph of the problem.
We print a new one and send it at our cost. Do not send the first one back. Keep it, recycle it, give it away — a returned print is no use to anyone.
If you would rather not wait for a replacement, say so and we refund you instead.
One caveat: no two print runs are identical, and small colour differences between them are normal. Variation inside ordinary tolerance is not a fault. But if a print looks wrong to you, send the photograph anyway and we will look at it.
If you change your mind
You may cancel within 14 days of receiving your order, for any reason, without giving one.
Tell us inside those 14 days and we will send you the return address. Post the poster back within 14 days of telling us. Once it reaches us we refund the price of the poster and the standard outbound shipping you paid, to the card or account you paid with.
Return postage is yours. Send it rolled in a tube or flat and stiffened — a poster folded into an ordinary envelope arrives creased, and a creased poster cannot be refunded in full.
If the parcel never turns up
Tell us within 30 days of the estimated delivery date and we send a replacement.
If it comes back to us because the address was incomplete or it sat unclaimed at a pick-up point, write to us and we will send it out again. You pay only the second shipping.
Writing to us
hello@ateliermolly.com. Usually answered within one working day.
None of this affects your statutory rights as a consumer.